We want you to be happy with what you buy. This policy explains when you can get your money back.
1. Full refund within 14 days
You can get a full refund if all of these are true:
- You ask within 14 days of the payment date shown on your receipt.
- You have completed less than about 20% of the lessons in the product.
- You have not downloaded any PDF from the product.
2. Problems on our side
If you can't use what you paid for because of a technical problem on our side, and we can't fix it within a reasonable time, we will refund you even after 14 days.
3. When we can't refund
- After 14 days, or after more than about 20% of the lessons were completed, or after a PDF was downloaded, except in the case of section 2.
- When the account was shared, or our content was copied or shared (see the Terms).
- Orders that were free (100% coupon), because nothing was paid.
4. How to ask for a refund
Email [contact email] from the email address of your account, with your order number or receipt number and a short reason. We will reply within [number] working days.
5. How the money comes back
- Refunds go back to the same card or mobile wallet you paid with, through Paymob. You will receive the amount you actually paid (after any coupon).
- Paymob and your bank may need [number] working days to show the money in your account.
- When the refund is done, the access that order gave is removed. Your progress and results are kept in case you buy again.
6. Your legal rights
This policy doesn't remove any right you have under Egyptian consumer-protection law.